Terms of Service
Last updated: 22 July 2026
1. Who we are
Stansted Cab is a trading name of Kinetix Delta Ltd, a company registered in England & Wales under company number 17276682. References to "Stansted Cab", "we", "us", or "the Platform" mean Kinetix Delta Ltd trading as Stansted Cab.
Stansted Cab ("we", "us", "the Platform") operates stanstedcab.com, an online booking platform for airport transfer journeys to and from London Stansted Airport. Stansted Cab is not itself a licensed private hire operator. Bookings made through this Platform are accepted under the private hire operator licence of our licensed operating partner ("the Operator") named in your booking confirmation, in accordance with the Local Government (Miscellaneous Provisions) Act 1976. The contract for carriage of each journey is between you and the Operator.
2. What we do
Stansted Cab provides the website, booking technology, and dispatch system used to take and pass on your journey request to the Operator. We do not own, lease, or operate any vehicles ourselves. Once a booking is confirmed, the Operator — a person or business holding a valid private hire operator's licence — is legally responsible for accepting and fulfilling that booking.
3. Booking & pricing
- Prices shown at the point of booking are fixed quotes for the route, vehicle tier, and pickup time you specify.
- Prices may vary if pickup/drop-off locations, vehicle type, or passenger numbers change from what was booked.
- Payment is made directly to your driver at the time of your journey (cash or card, as your driver supports). Stansted Cab does not process, collect, or store any payment for your journey through this website.
4. Flight tracking
Where a flight number is provided, we use third-party flight data to monitor your arrival time and communicate updates to your assigned Operator. While we make reasonable efforts to keep this information accurate and current, we do not guarantee real-time accuracy of third-party flight data and are not liable for delays arising from inaccurate flight information.
5. Cancellations
- Cancellations made more than 24 hours before the scheduled pickup time are free of charge.
- Cancellations made within 24 hours of pickup, or no-shows, may incur a cancellation fee charged by the Operator.
- We reserve the right to cancel or reassign a booking where no suitable Operator is available, in which case you will be notified and refunded in full for any pre-paid amount.
6. Operator standards & live location sharing
We take reasonable steps to verify that our Operator holds a valid private hire operator and/or driver licence and appropriate insurance. We do not guarantee ongoing conduct, punctuality, or vehicle condition, though we monitor performance and standards on an ongoing basis. Where a live location link is shared with you ahead of pickup, this is shared directly by your driver via a third-party service (such as WhatsApp or Google Maps) and is not hosted, stored, or monitored by Stansted Cab.
7. Liability
To the fullest extent permitted by law, Stansted Cab's liability is limited to the value of the booking fee. We are not liable for indirect or consequential losses, including missed flights, connecting travel, or loss of enjoyment, save where such losses arise directly from our own negligence in operating the Platform. Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud.
8. Data protection
We process your personal data in accordance with our Privacy Policy and UK GDPR. Booking details necessary to fulfil your journey are shared with the assigned Operator.
9. Complaints
Complaints about the conduct of a journey should be directed to us at stanstedcab.ops@gmail.com. We will investigate and, where appropriate, liaise with the relevant Operator on your behalf.
10. Changes to these terms
We may update these terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised terms.
11. Governing law
These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
Stansted Cab · stanstedcab.ops@gmail.com